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Illustrated prints and more

FAQ

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FAQ

WHEN WILL YOU SHIP MY ORDER?
Art prints are shipped within 1-3 business days. Canvas orders will take 5-7 business days to ship.
Shipping time will vary depending on location. We currently use UPS Ground to ship within Florida, and USPS for shipping to other states. 

DO YOU SHIP INTERNATIONALLY?
Unfortunately, we are not shipping internationally at the moment. 

DO YOU CHARGE SALES TAX?
We do not charge sales tax on orders outside of Florida. We are only required to collect 6.5% sales tax on orders shipped within the state of Florida.

WHAT IS YOUR RETURN POLICY?
Unused, unopened, and undamaged items may be returned within 7 days of the original delivery date. Once we receive the returned item, we will issue a refund back to your credit card (shipping costs are non-refundable). 

IS MY INFORMATION SAFE?
Yes. Twelve Walls will never share or sell your information to any third party, and the information we collect is for the sole purpose of order processing and shipping.  

DO YOU DO CUSTOM ORDERS?
Absolutely! Please send us an email to info@twelvewalls.com and we will contact you for this.


All the art and illustration shown on this website is owned by Twelve Walls.  Unauthorized use, copying, reproduction, modification, posting, distributing, duplication, or any other misuse of the material is prohibited.